Advanced Certificate in Online Crisis Communication for Small Businesses
-- viewing nowThe Advanced Certificate in Online Crisis Communication for Small Businesses is a vital course designed to empower small business owners and marketers with the skills to navigate through challenging situations. In today's digital age, crises can spread rapidly online, causing significant damage to businesses' reputations and revenue.
6,531+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
Here are the essential units for an Advanced Certificate in Online Crisis Communication for Small Businesses:
• Crisis Communication Fundamentals: Understanding the basics of crisis communication, including the key principles and best practices for managing communication during a crisis.
• Online Reputation Management: Learning how to monitor and protect your small business's online reputation, including strategies for responding to negative reviews and feedback.
• Social Media Crisis Management: Understanding how to use social media effectively during a crisis, including best practices for engaging with customers and managing social media channels.
• Media Relations in a Crisis: Developing strategies for working with the media during a crisis, including how to craft effective press releases and handle media interviews.
• Crisis Communication Planning: Creating a comprehensive crisis communication plan for your small business, including steps for identifying potential crises and developing communication protocols.
• Psychology of Crisis Communication: Understanding the psychological factors that influence how people respond to crises, and how to use this knowledge to craft more effective crisis communication messages.
• Legal and Ethical Considerations: Exploring the legal and ethical considerations involved in crisis communication, including issues related to privacy, transparency, and disclosure.
• Case Studies in Online Crisis Communication: Analyzing real-world examples of successful and unsuccessful online crisis communication efforts, and extracting key lessons and best practices.
Career path
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate
