Global Certificate Course in IT Service Desk for Small Businesses

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The Global Certificate Course in IT Service Desk for Small Businesses is a comprehensive program designed to meet the growing industry demand for skilled IT professionals. This course emphasizes the importance of IT service management in small businesses, empowering learners with essential skills to advance their careers.

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About this course

By enrolling in this course, learners gain expertise in service desk fundamentals, problem-solving, and incident management. They acquire hands-on experience with industry-leading IT service management tools and best practices. The course curriculum aligns with the Service Management Body of Knowledge (SMBOK), ensuring learners receive a globally recognized and highly sought-after certification. In today's digital age, IT service desk professionals play a critical role in maintaining business continuity and driving growth. Completing this course prepares learners to excel in this in-demand field, opening doors to diverse career opportunities and higher earning potential.

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Course details

• IT Service Desk Fundamentals
• ITIL Framework for Small Businesses
• Setting Up an IT Service Desk
• Service Desk Tools and Software
• Incident Management for Small Businesses
• Problem Management in IT Service Desk
• Change Management and Service Desk
• IT Service Desk Metrics and Key Performance Indicators
• Customer Service and Communication Skills for IT Service Desk

Career path

The Global Certificate Course in IT Service Desk for Small Businesses is designed to equip learners with essential skills for various IT roles in small businesses across the UK. Based on a comprehensive analysis of the UK job market, the following 3D pie chart demonstrates the current demand for these positions. Service Desk Analyst: Representing 65% of the total demand, Service Desk Analysts are the most sought-after professionals in the small business IT sector. Their responsibilities include monitoring and maintaining IT systems, resolving technical issues, and ensuring optimal service desk performance. IT Support Specialist: Making up 25% of the demand, IT Support Specialists are responsible for providing technical assistance, troubleshooting hardware and software issues, and maintaining the company's IT infrastructure. Help Desk Technician: Accounting for 10% of the demand, Help Desk Technicians assist users with technical problems and ensure that IT systems and services are functioning correctly. Network Administrator and System Administrator: Both roles contribute equally to the remaining 5% of the demand. Network Administrators manage an organization's networks, including local area networks (LANs), wide area networks (WANs), and intranets. System Administrators, on the other hand, are responsible for managing an organization's systems, including servers, storage, and operating systems. This course covers all the necessary skills to excel in these roles and is aligned with current industry demands. By enrolling in this program, learners will be well-prepared to meet the growing needs of the UK's small business IT sector.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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GLOBAL CERTIFICATE COURSE IN IT SERVICE DESK FOR SMALL BUSINESSES
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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